SHIPPING & RETURNS
Shipping Policy
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Order Processing: Orders are processed within 2 - 3 business days of receipt. Once the order has been processed, you will receive an email notification with tracking information.
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Delivery Times: Delivery times may vary depending on the shipping destination. Local orders (within Grenada) typically arrive within 3-5 business days, while international orders may take 7-15 business days.
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Shipping Fees: Shipping fees will be calculated at checkout based on the size, weight, and destination of the order. For orders over a certain value (e.g., $185), shipping may be offered free of charge.
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International Shipping: We offer international shipping to a select number of countries. Please be aware that customs and import duties may be applied by your local authority. These additional charges are the responsibility of the recipient.
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Packaging: All items are carefully packaged to minimize damage during transit. If an item arrives damaged, please contact us immediately for assistance.
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Delivery Issues: If you encounter any problems with your delivery, such as non-delivery or damage, please contact us at customer.service@shalishawilliams.com. We are here to help.
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Return Shipping: In the case of returns, the customer is responsible for return shipping costs unless the item is defective or an error has occurred on our part.
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Address Changes: Please ensure your address is correct at the time of order. Any changes after the order has been placed may result in additional charges or delays.
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Shipping Restrictions: Some items may be subject to shipping restrictions due to size or material. If this is the case, it will be clearly stated on the product page.
Return & Exchange Policy
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Return Period: We accept returns of products within 30 days of delivery. Items must be in new and unused condition, with all original tags and labels attached.
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Exchange Policy: We allow exchanges within the same 30-day period. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.
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Refunds: Once we receive your returned item, we will inspect it and notify you if your return is accepted. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
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Non-Returnable Items: Please note that some items are not eligible for returns or exchanges. These include clearance items, custom-made items, and items marked as "Final Sale".
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@shalishawilliams.com. We will arrange for a replacement or refund for you.
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Return Shipping Costs: Unless the item is damaged or we have made a mistake, the customer is responsible for return shipping costs.
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How to Return an Item: To return an item, please contact our customer service team at info@shalishawilliams.com.